Hi there,
I’m seeing a discrepancy between the Expected Uplink Interval defined in the Device Profile and the number of “active devices” shown in the Dashboard.
For example:
In the Device Profile I set Expected uplink interval = 3600 seconds.
However, in the Dashboard the number of active devices does not match what I see in Applications → Last seen.
Devices that should be considered inactive after 3600 s are still counted as active for up to ~1800 seconds more.
It looks like the Dashboard is applying an additional tolerance window (around +50%) on top of the configured interval, but I cannot find documentation explaining this behavior.
My questions:
Is this tolerance intentional and part of the expected logic?
Is the Dashboard using a different formula than the Device Profile setting?
Is there a way to make the Dashboard use the exact Expected Uplink Interval without extra margin?
Thanks in advance.
